Many companies manage the returns, complaints, and customization processes using inadequate, sometimes outdated, and hard-to-manage means that lack analytical tools aimed at identifying inefficiencies promptly and improving the process.
RMAhero enhances communication and information tracking in the following areas:
Returns (defective or damaged product; customer change of mind; order error; request for repair or replacement of warranty product; purchase withdrawal)
Complaints
Product changes & customization requests
RMAhero is a flexible, powerful, multilingual cloud platform that enables the development of projects tailored to the organizational dynamics of each company.
RMAhero offers optimized functionalities for use in mobility and in the absence of connectivity (warehouse operator, sales clerk in the retail store, etc.).
RMAhero provides analytics that allow understanding and analysis of information, monitoring critical points, problematic suppliers, and improvement trends.